Hey, while I was planning a trip abroad for my parents, the China Eastern Airlines Office in New York provided excellent support. The personnel really assisted us with planning in addition to processing tickets. To prevent confusion and anxiety in my parents, they provided clear explanations of every step of the trip. Additionally, they suggested seat upgrades to improve the comfort of their lengthy flights. The ground crew at the airport maintained the same standard of care, helping my parents check in and making sure they knew exactly where to go next. Their professionalism had a significant impact.