Hello, When my father went to the China Eastern Airlines Tokyo Office to get help with his ticket, he was greeted by courteous and competent employees. They provide accurate details about luggage regulations, ticket cancellations, and revisions. But he had to wait a long time, which made the process a little annoying. Additionally, he thought that the large cancellation fees made adjustments expensive. Despite these problems, his request was processed quickly, and his worries were taken care of.