Hello, My sister found the Azerbaijan Airlines Baku Office on Nizami Street in central Baku easy to locate clear building signage and a central address made it simple to reach. When she arrived, the staff greeted her warmly and provided guidance for her flight change request with patience and clarity. The atmosphere inside felt calm and organized, putting her at ease. She appreciated how thoroughly they explained the baggage policies and additional services like lounge access and online checkin. Overall, she left feeling confident and well-supported, and thought the visit went smoothly from start to finish.